A portfolio of my user experience research and design work
Sign-in Changes | Terms of use screen reader | Observer meta-research | Taxonomy card sort | Experience research
VA sign in changes
Iterative research and design work to nudge folks to using modern, more secure sign-in accounts.
VA unified terms of use
Researching a single, unified terms of use across VA’s digital platforms, giving a special focus to screen reader usability.
VA observer guidelines meta-research
Studying a more trauma-informed and participant-empowered approach to including observers in VA research sessions for research ops
TU help desk taxonomy card sort
Card sorting to update the issue classifications of the ticketing software used by the IT help desk in the centralized technology office at Towson University
TU experience research
Various research undertaken while at Towson University including customer experience and service design
