http://www.claytonzook.com/portfolio-cz daily 0.75 2024-01-03 https://images.squarespace-cdn.com/content/v1/5625b9d9e4b0374f654849dd/1564534935919-YX69Z4HNEZH4OM53BXNF/Screen+Shot+Virtual+Tour+Page+2018.png Portfolio - Towson University Internal Site - Usability Suggestions The Classroom Technology group has an internal virtual tour page to help keep tabs on more than 400 campus rooms. As other’s campus stakeholders, like Facilites and Deans, became interested in utilizing this resource, a refresh was deemed necessary. No time or budget was available for testing, so using usability best practices, I suggested several changes to this page to my director that we could accomplish internally without a dev team. https://images.squarespace-cdn.com/content/v1/5625b9d9e4b0374f654849dd/1507823096648-40FFIX318IEZSSVVDTTC/1+overview.jpg Portfolio https://images.squarespace-cdn.com/content/v1/5625b9d9e4b0374f654849dd/1616870400214-51ZRKTT8E3W07QTWK0QC/recombine_logo.png Portfolio I worked on a team with two UX Designers, and we focused on remote usability testing to delivered a robust set of recommendations to the client https://images.squarespace-cdn.com/content/v1/5625b9d9e4b0374f654849dd/1616946675610-ZR3CA7YGPB474DDUP8F7/TU%2BTechHelp%2B%257C%2BIssue%2BCategories.jpg Portfolio https://images.squarespace-cdn.com/content/v1/5625b9d9e4b0374f654849dd/1616985879099-HYL6ZIV5S3C5QWJNAN6V/Themes+Map+COE+70percent+overlayer.png Portfolio https://images.squarespace-cdn.com/content/v1/5625b9d9e4b0374f654849dd/1617591986168-JE5HPOT9G5QXOF21BVZT/hi_governor_davidP01.jpg Portfolio https://images.squarespace-cdn.com/content/v1/5625b9d9e4b0374f654849dd/1445563726088-Q9JGQX9JBHC9KPPENQ55/IBS_FP_page28.png Portfolio https://images.squarespace-cdn.com/content/v1/5625b9d9e4b0374f654849dd/1445567899014-PZJSEN4W8RGGFUI9CMBH/CatalogWireframe.jpg Portfolio https://images.squarespace-cdn.com/content/v1/5625b9d9e4b0374f654849dd/1446008721541-8T3YTU68486Y1UE46E2J/Screen+Shot+2015-10-23+at+10.48.19+PM.png Portfolio https://images.squarespace-cdn.com/content/v1/5625b9d9e4b0374f654849dd/1445827254142-CQQPM5KJDLHBRM55EFEN/Budgetapp_homepage.png Portfolio http://www.claytonzook.com/resume daily 0.75 2021-03-29 http://www.claytonzook.com/about daily 0.75 2025-12-23 https://images.squarespace-cdn.com/content/v1/5625b9d9e4b0374f654849dd/1616866900171-X8OX8IZI4HED8HXP2LID/ClayotnZookHeadshot.jpg About http://www.claytonzook.com/portfolio daily 1.0 2026-01-30 https://images.squarespace-cdn.com/content/v1/5625b9d9e4b0374f654849dd/fbdcb2ed-5d68-44f1-9fd2-37267daee20d/Sign+in+page+after+both+removed.png Portfolio - VA sign in changes Iterative research and design work to nudge folks to using modern, more secure sign-in accounts. https://images.squarespace-cdn.com/content/v1/5625b9d9e4b0374f654849dd/caaec6d9-eed4-43dc-8312-3ec8079d3fbe/VA+unified+terms+of+use Portfolio - VA unified terms of use Researching a single, unified terms of use across VA’s digital platforms, giving a special focus to screen reader usability. https://images.squarespace-cdn.com/content/v1/5625b9d9e4b0374f654849dd/30f16c69-046d-4027-ac54-c80401aa2e87/Screen+Shot+2022-09-13+at+4.30.02+PM.png Portfolio - VA observer guidelines meta-research Studying a more trauma-informed and participant-empowered approach to including observers in VA research sessions for research ops https://images.squarespace-cdn.com/content/v1/5625b9d9e4b0374f654849dd/1616946675610-ZR3CA7YGPB474DDUP8F7/TU%2BTechHelp%2B%257C%2BIssue%2BCategories.jpg Portfolio - TU help desk taxonomy card sort Card sorting to update the issue classifications of the ticketing software used by the IT help desk in the centralized technology office at Towson University https://images.squarespace-cdn.com/content/v1/5625b9d9e4b0374f654849dd/1616964612172-F159FO0UHCOHMOOE3GFH/Themes+Map+COE.png Portfolio - TU experience research Various research undertaken while at Towson University including customer experience and service design